Frequently Asked Questions
Everything you need to know about your SillySanta order and our festive fashion collection.
How long does shipping take for my holiday apparel?
Standard shipping typically takes 3-5 business days within the domestic region. During the peak holiday season, we recommend ordering at least 10 days in advance to ensure your outfit arrives before your event.
What is your return policy for seasonal items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that items purchased during clearance events are final sale.
How do I find the right size for my Christmas sweater?
Each product page features a detailed size guide. Our sweaters generally have a standard unisex fit, but we recommend sizing up if you prefer a more relaxed, oversized look for lounging.
Are SillySanta garments machine washable?
Most of our knitwear and pajamas are machine washable on a gentle cycle. However, we recommend air drying to maintain the vibrancy of the prints and the integrity of the fabric.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to follow your package's journey.